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Please see below for answers to the most frequently asked questions. The links directly
below are to help you find what you're looking for quickly.
If you can't find the answer to your question below, please contact
us.
Accidents
I've had an accident, what do I need to do?
If your contract includes insurance please call 01162 888 288, select option 1 and
then dial 306 to inform us of the accident. If your contract does not include insurance
please call your account manager.
If you have your own insurance policy you will only need to notify us that an accident
has happened.
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Breakdown
Who do I call for roadside assistance?
For the first year of your contract*, details will vary by manufacturer. Please
click on the relevant manufacturer logo below to find out who you need to call for
roadside assistance.
After the first year of your contract*, breakdown recovery is covered by the AA.
Please call 0800 42 41 51. Our account number is 0070697.
* Seat models are covered for the first two years of
their contract. Renault models are covered for the
first three years of their contract.
What is covered by roadside assistance?
Breakdown recovery is only to be used in the event of a mechanical breakdown. Any
other non-mechanical related breakdowns such as punctures, accidents, blown bulbs
or driver related damage will not be authorised. This will be charged to you.
Can I get a replacement car?
You must call us on 0116 288 8288 and select
option 4 once the vehicle has been retrieved and problem diagnosed. If the vehicle
is going to be off the road for more than 48 hours we will endeavor to deliver a
replacement vehicle.
We operate a 48-hour breakdown policy. This means if your vehicle is off the road
due to a mechanical defect we will endeavour to supply you with a replacement car
after 48 hours. The 48 hours starts from when you notify us the vehicle is off the
road and in the garage. Please contact our breakdown team for assistance by calling
0116 288 8288 and selecting option 4.
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Servicing
When does my car need to be serviced?
Every car has different servicing intervals. For details of how often your vehicle
needs servicing, please click on the relevant manufacturer logo below.
Is it my responsibility to ensure the car is serviced?
It is your responsibility to ensure the car is serviced in line with the service
intervals specified. Failure to maintain the vehicle will result in you being charged
for invalidating the warranty.
Where do I take my car for a service?
You need to take it to the nearest main dealer as appropriate. Please click on the
relevant manufacturer link below.
Who pays for the car to be serviced?
We will cover the cost of your service providing the garage contacts us for authorisation
before they commence any work on the vehicle. We will sort all payment details out
with the garage.
We will cover the cost of all service items. This includes brakes, clutches, bulbs
and wiper blades. We will not pay for any damages caused.
Can I get a copy of the service history?
If you have taken out a used car contract it is likely we will have serviced the
vehicle prior to the contract starting. For the service history of your vehicle,
please check the service book or the sticker placed in the front window.
My contract is due to end soon. Do I need to get the car serviced?
If your service is due within six weeks of your contract expiring and your vehicle
is being returned, please contact the service department to confirm that we will
give authorisation for the service to be done. Please call 01162 888 288 and select
option 3.
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Tyres
Who will pay for the replacement of tyres?
Only the replacement of worn tyres will be paid for by us. We will not cover the
cost of punctures or accidental damage. Please also note that replacement tyres
will be budget tyres.
Where can I get my tyres replaced?
Tyres must be replaced by ATS Euromaster. We have an account with them - our account
number is 934086.
Find your
nearest ATS centre online or text TYRES to 82025.
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Pre-contract queries
Why choose car leasing over car purchasing?
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Purchasing an instructor vehicle outright might seem like an attractive option.
However, when the real costs of running an instructor car are calculated, for many
car leasing is a simpler, more cost effective route.
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A driving instructor vehicle can typically do 30,000 miles per year and will often
suffer more wear and tear than the average car.
Instructor vehicles tend to go through more tyres, clutches and brakes than normal
- and many driving instructors underestimate the cost of repairs.
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Repairs can be costly, not only in terms of garage bills, but also in terms of vehicle
downtime. A vehicle off the road means cancelled lessons - and no income.
Leasing your instructor vehicle gives you the benefit of being able to budget accurately.
The price of routine maintenance is included in the leasing cost - and a replacement
car is provided when your car is off the road.
With leasing, there's no need to find an initial, large deposit - plus you get the
benefits of a new car every 7, 12 or 18 months.
The road fund license and breakdown cover is included in the price. If required,
we can also provide your insurance.
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What are the benefits of contract
hire leasing with Hitachi Capital Driving Instructor Centre?
- A brand new car every 7, 12 or 18 months
- All mechanical repairs and services are included in the monthly rental
- Free replacement vehicle if your car is off the road for more than 48 hours due
to mechanical failure
- All vehicle excise duty is included
- All vehicles are fitted with He-man dual controls
- Breakdown, home start and recovery is included
- You can budget actually knowing what your expenses will be
- Your only other expense will be petrol and topping up oil and brake fluid
- Your total monthly rental is up to 100% chargeable against your profits for taxation
purposes and if you are VAT registered you can reclaim the VAT portion of your monthly
rental
Do I need a deposit? If so, how much?
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We require a small refundable deposit of £150.00 plus a non-refundable documentation
fee of £45.00.
This is logged against the vehicle to ensure it is returned to us at the end of
the contract in good condition for its year and mileage.
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Is the monthly rental fixed?
You pay a fixed monthly rental according to the type of vehicle you have chosen.
The rentals are fixed for the term of the contract and can not be increased other
than by the rate of VAT imposed by the government or, if you have taken out our
vehicle insurance, the yearly premium is increased.
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Can I buy insurance through Hitachi Capital?
We are able to offer fully comprehensive insurance under our standard fleet insurance package (
subject to status and claim history). It comes with a £250 excess and a £100 windscreen excess. It will insure your vehicle registration (not you as an individual).
The standard costs are:
- For an ADI £75 per calendar month
- For a PDI £80 per calendar month
- Under 25's £85 per calendar month
There is no VAT on insurance.
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In-contract queries
I want to change my Direct Debit details, what do I need
to do?
Please call the Customer Payments department on 01162 888 288 and select option
5.
What do I do when my Road Fund Licence (car tax) expires?
We will send your tax disc in time by recorded post. However as a safeguard, please
make a note of your tax expiry date and if you have not received it at least four
days in advance please call 01162 888 288, select option 1 and then dial 215.
I have lost my key. What do I need to do?
Please call 01162 888 288, select option 4. A refundable deposit of £50.00 is payable
BEFORE a spare key is dispatched.
I want to take my car abroad, do I need any additional paperwork?
Yes. Please call 01162 888 288, select option 4. You will be issued a VE103B certificate
by us, on behalf of the BVRLA, for a small admin charge.
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